Terms Conditions

Terms & Conditions

These terms and conditions apply to the use of the websites of The Grosvenor Picture Theatre. By using our websites, you agree to be bound by these terms and conditions and the privacy policy shown elsewhere on the websites. If you do not agree to these terms, you must cease use of the websites immediately.

Disclaimer

The websites are provided for general information purposes only and provided “as is” and on an “as available” basis. We do our best to ensure the information on the websites is accurate but make no representation that the information shown is accurate or up to date. We reserve the right to cancel or alter the advertised programme at any time. We exclude to the fullest extent permitted by applicable law all implied warranties, representations and terms and conditions relating to the websites and their contents. If any of these terms and conditions are held to be valid or unenforceable, the remaining terms will be unaffected.

Booking And Tickets

We can swap booked tickets before they have been collected at front desk for tickets of the same price at a future date if needed.

We reserve the right to ask for proof of ID when tickets are collected. Depending on BBFC classification patrons may be asked to provide proof of age. For security reasons, when payment has been made in advance by credit or debit card then the same card must be presented when tickets are collected.

We are under no obligation to replace lost or stolen tickets.

Ticket price and availability information is subject to change without notice. Any booking fees will be shown during the booking process. We do our best to avoid pricing errors but if a ticket is incorrectly priced by us and the error is obvious and reasonably recognisable as a pricing error then we are not bound by it, even if you complete a purchase of the ticket at the incorrect price.

The purchase of a ticket gives you access to the named screening at the stated time and date and, in cases where seating is reserved, to the seat number shown on the ticket.

You must not resell or offer for resale any tickets (whether at face value or another price) or use tickets for advertising or promotions or for any other trade purposes. If you resell or offer for resale any tickets, we reserve the right to invalidate them and no refund will be given.

We will always try to ensure that performances take place in accordance with the advertised programme. However, we reserve the right to cancel or vary the times of performances, or substitute an alternative film, or substitute a 2D screening for an enhanced screening (or vice versa), if this becomes necessary due to circumstances beyond our control.

Children who are not accompanied by an adult may be refused entry to certain screenings where required by local licensing laws, which are outwith our control.

Please note there is a £7 contribution for mainstream films and £5 for films no longer on general release as part of your ticket.

Unfortunately we cannot offer refunds or amend bookings once tickets are booked, so we recommend that you check the details of your booking before confirming it.”

Access

Access to parts of the websites may be restricted to authorised users. Any attempt to access restricted areas without permission or alter, destroy or damage any information held in the websites may constitute a breach of law and will leave the user liable to both criminal and civil proceedings. By accessing the websites, you undertake not to commercially exploit any materials or code on the websites nor do anything that may interfere with, disrupt, damage or impair the websites. Anyone using the websites consents to active monitoring for security policy compliance purposes.

By accessing any part of the websites relating to films carrying age ratings, you confirm that you are of an appropriate age to access and view such information.

Liability

We accept no liability for any claims, penalties, losses, damages, costs or expenses arising from any reliance placed on the content of the websites, the use of or inability to use the websites, the downloading of any materials from the websites or any unauthorised access to or alteration of the websites. We do not limit our liability by law to you for death or personal injury caused by our negligence or breach of duty. We do not limit or exclude any statutory rights you may have as a consumer. Otherwise, our liability is limited to the ticket price.

Intellectual Property

The content of the websites is protected by copyright and other intellectual property rights. These intellectual property rights are either owned by us or used by us under licence from a third party. You may view the websites for your own private purposes but are not permitted, without our written permission, to modify, distribute, reproduce, copy or transmit the websites or their contents in any way or for any purpose. All rights are reserved.

Links

If the websites contain links to websites operated by third parties, the inclusion of these links does not imply any endorsement or approval of the contents of such third party websites. Links to the websites may only be made by others when we have given our permission in writing. If we ask that you take down any link to the websites, you agree to do so immediately. If we use social media, the social media provider may display advertisements and features alongside our social media presence. We have no control over the content of these items. We do not endorse these advertisements or features and accept no responsibility for them.

Cinema Experience

To provide the best cinema experience possible, we ask that all mobile phones and other electronic devices are switched off during screenings.

Latecomers can spoil the enjoyment of others and are admitted only at the discretion of the management. The management also reserve the right to refuse entry to any member of the public or ask any member of the public to leave a screening, for instance due to anti-social behaviour or other inappropriate conduct, suspected involvement in piracy or when the individual cannot verify their age for the purposes of complying with film age restrictions. No refund will be given in these circumstances.

As piracy is a serious criminal offence, we reserve the right to carry out appropriate checks to ensure it does not take place in our cinemas. We will pass any information about piracy or suspected piracy to the relevant authorities.

For the security and wellbeing of all customers, we reserve the right to carry out searches of customers entering the premises (including bag searches). We may refuse entry to any customer who does not allow a search to be carried out.

We are not responsible for loss or damage to your belongings while they are on the premises. Although we operate a “lost and found” facility, we advise you to look after your belongings. Assistance dogs are welcome at all times but other animals are only permitted to attend designated screenings. If you are in any doubt about whether a screening is animal-friendly, please ask before booking.

Changes

We reserve the right to amend or replace these terms and conditions at any time. Your continued use of the websites will be considered acceptance of the terms and conditions in place at the time of your use of the websites.

Transfer

You are not entitled to assign, transfer or sub-contract your obligations under these terms and conditions.

Jurisdiction

These terms and conditions and use of the websites are governed by the laws of Scotland. The Scottish Courts have exclusive jurisdiction to settle any dispute arising from the websites or these terms and conditions. Country of Permanent Establishment – Scotland, UK

Contact

For all enquiries, please contact us via the contact details on the websites.